WORK DRAMA. WHAT A SURPRISE.
Feb. 15th, 2009 12:49 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
candylandI originally had this all typed up in one post, but it was getting really, REALLY long. So I split it up into two posts. Sorry to bombard your f-list, but it was getting a bit too long even for me, the Long-Winded One.
First things first--WORK DRAMA GET-O!
There's a Slumberland here in town, and they order from us fairly frequently. One of the ladies who works there is allergic to garlic, so they usually call ahead and order an entree without garlic for her. Chong has made this for her many times, no problems. But JL is incapable of doing things the easy way, just as she is incapable of dealing with customers in any sort of tactful way ninety percent of the time.
We got the order, I took it down as usual, went to tell JL, and was freaked out on because apparently there's garlic powder in the sauce. Now, we've made this entree for this woman many times with no problems. Well, JL has decided that she's not going to do it because this woman will OBVIOUSLY GET SICK THIS TIME and she's going to tell this lady coming in to pick it up. I personally think she just didn't want to make it, but whatever.
I knew that there was absolutely no way that this was going to end well, since this is a woman who has actually turned around to complain about a customer to me while the customer was still standing there, and I realize that this is going to get someone in trouble. So I asked if we'd changed the sauce or something. This wound up becoming her excuse for not making the entree. I was soon to regret this.
So the lady comes in, and JL proceeds to get into an argument with her over it. I felt bad for the next customer in line, who I was helping, because she had to witness JL shoving the container of garlic powder in this woman's face (she shall henceforth be known as Customer) and practically yelling at her, "Do you understand what I'm telling you???" Well, so Customer asks for our manager's name...and JL walks away. Not even kidding. Goes off to do something else.
By this time, I'm making a pizza. Customer gestures to me, so I go over to help her with the rest of her order, which consisted of four meals and a total of three rice bowls. During the course of this, I had to listen to quite the earful about JL and how she's completely uncooperative (which I actually agree with--if what you want goes against her little picture of what she thinks you want or how she thinks it should be, she gets irate and rude) and how no one else has a problem doing this for them (also true).
JL, meanwhile, is waiting on a different customer and cooking something else and putting stuff out to thaw like she doesn't have a care in the world and like she hasn't just royally pissed off Customer. And Customer is getting more and more angry. If I had just had this person argue with me and then walk off like that, I probably would have demanded that the manager be summoned immediately, and work could wait. There's rude, and then there's ridiculous.
Then we're down to the last rice bowl, the one that was supposed to have the garlic-free entree. And she looks back at JL and says to me, "She's not going to make it, is she?" And I said that it didn't look like it. At this point my stomach is in total knots because while I haven't done anything wrong (to my knowledge), I've wound up right in the middle of it. So the lady asks me to give her the teriyaki chicken on it.
When she originally called to place the order, she asked about getting the teriyaki without garlic. I asked JL, who told me that there was garlic in the sauce. I relayed this, and she changed her order to the orange chicken, which is what she's had made before.
I picked up the bowl, paused, and admitted, truthfully, that I did not feel comfortable with this because I certainly didn't want anyone to get sick and I didn't know how much garlic was in the entree. This woman actually smiled at me and said, "Oh, [Candy], don't worry. You're not in any trouble. If my friend gets sick, I'll just have her reported." She pointed at JL when she said 'her.'
She also thanked me for, and I quote, "staying on the side of the Americans." I didn't know how to respond to that. So I got her rung up, and sent on her way, and was thankful for it.
Then I paged Manager to come down. He was promptly accosted by JL, who ranted for two minutes about how she's a martyr and this woman is crazy, etc. Then I spoke to him privately and related pretty much everything I had seen, up to and including my comment about changing the sauce. He thanked me for giving him a better picture of what had happened--which tells me that JL left out a few details.
The most amazing thing to me was that after all this, she was crowing about how she hoped that woman called. It's like the idea that she could potentially get in trouble for this had not even entered her skull, she's so thick. I almost wish I could be that oblivious. At the very least, I know that if this woman does call and start something about it, I seem to be in the clear. But I'm also the only witness to the altercation, and that's a position that I really wish I wasn't in.
First things first--WORK DRAMA GET-O!
There's a Slumberland here in town, and they order from us fairly frequently. One of the ladies who works there is allergic to garlic, so they usually call ahead and order an entree without garlic for her. Chong has made this for her many times, no problems. But JL is incapable of doing things the easy way, just as she is incapable of dealing with customers in any sort of tactful way ninety percent of the time.
We got the order, I took it down as usual, went to tell JL, and was freaked out on because apparently there's garlic powder in the sauce. Now, we've made this entree for this woman many times with no problems. Well, JL has decided that she's not going to do it because this woman will OBVIOUSLY GET SICK THIS TIME and she's going to tell this lady coming in to pick it up. I personally think she just didn't want to make it, but whatever.
I knew that there was absolutely no way that this was going to end well, since this is a woman who has actually turned around to complain about a customer to me while the customer was still standing there, and I realize that this is going to get someone in trouble. So I asked if we'd changed the sauce or something. This wound up becoming her excuse for not making the entree. I was soon to regret this.
So the lady comes in, and JL proceeds to get into an argument with her over it. I felt bad for the next customer in line, who I was helping, because she had to witness JL shoving the container of garlic powder in this woman's face (she shall henceforth be known as Customer) and practically yelling at her, "Do you understand what I'm telling you???" Well, so Customer asks for our manager's name...and JL walks away. Not even kidding. Goes off to do something else.
By this time, I'm making a pizza. Customer gestures to me, so I go over to help her with the rest of her order, which consisted of four meals and a total of three rice bowls. During the course of this, I had to listen to quite the earful about JL and how she's completely uncooperative (which I actually agree with--if what you want goes against her little picture of what she thinks you want or how she thinks it should be, she gets irate and rude) and how no one else has a problem doing this for them (also true).
JL, meanwhile, is waiting on a different customer and cooking something else and putting stuff out to thaw like she doesn't have a care in the world and like she hasn't just royally pissed off Customer. And Customer is getting more and more angry. If I had just had this person argue with me and then walk off like that, I probably would have demanded that the manager be summoned immediately, and work could wait. There's rude, and then there's ridiculous.
Then we're down to the last rice bowl, the one that was supposed to have the garlic-free entree. And she looks back at JL and says to me, "She's not going to make it, is she?" And I said that it didn't look like it. At this point my stomach is in total knots because while I haven't done anything wrong (to my knowledge), I've wound up right in the middle of it. So the lady asks me to give her the teriyaki chicken on it.
When she originally called to place the order, she asked about getting the teriyaki without garlic. I asked JL, who told me that there was garlic in the sauce. I relayed this, and she changed her order to the orange chicken, which is what she's had made before.
I picked up the bowl, paused, and admitted, truthfully, that I did not feel comfortable with this because I certainly didn't want anyone to get sick and I didn't know how much garlic was in the entree. This woman actually smiled at me and said, "Oh, [Candy], don't worry. You're not in any trouble. If my friend gets sick, I'll just have her reported." She pointed at JL when she said 'her.'
She also thanked me for, and I quote, "staying on the side of the Americans." I didn't know how to respond to that. So I got her rung up, and sent on her way, and was thankful for it.
Then I paged Manager to come down. He was promptly accosted by JL, who ranted for two minutes about how she's a martyr and this woman is crazy, etc. Then I spoke to him privately and related pretty much everything I had seen, up to and including my comment about changing the sauce. He thanked me for giving him a better picture of what had happened--which tells me that JL left out a few details.
The most amazing thing to me was that after all this, she was crowing about how she hoped that woman called. It's like the idea that she could potentially get in trouble for this had not even entered her skull, she's so thick. I almost wish I could be that oblivious. At the very least, I know that if this woman does call and start something about it, I seem to be in the clear. But I'm also the only witness to the altercation, and that's a position that I really wish I wasn't in.